04-18-2020 03:59 PM
Welcome to our forums. I apologize for the delay in our response to your post, as we’ve become a bit backlogged over the past few days, and it’s taking us a bit longer to reply to our custoemrs than we’d typically expect.
If you’re still in need of assistance regarding this order, I’ll be happy to take a closer look, and see what might have caused that discount to be removed. For me to review your order further, feel free to send me a private message with the following information:
As you can imagine, we’ll want to keep this sensitive information out of the public view of our Support Forums, so be sure to use the blue “Private Message” button in my signature. If you’re accessing our site on a mobile device, you may need to switch to “Full” or “Desktop” view, before this button is visible to you.
Looking forward to hearing from you,