Gaming Support

[juyingnan]

Please check my order BBY01-*******0823.

On Sunday (Jan 17) I bought a "Ubisoft - 12-Month Membership Just Dance Unlimited [Digital]". It shows 12 months on both the website and my confirmation email.

However, I only received a "one-month" code via email. I tried online chat with two different agents but they did not help solve my question.

I waited till the next day (Jan 18 Monday). When I checked the online order, I found BESTBUY changed it to "one-month". When I bought it, it was actually 12 months and I have the screenshot and email confirmation as proof. I called many times and every time the Bestbuy agent would transfer to another digital team. I had to repeat my question again but it was never solved.

What I need is:

1. Please send me what I bought online: A 12-MONTH JUST DANCE MEMBERSHIP

2. TELL ME WHY MY ORDER CAN BE CHANGED AFTER ONE DAY.

[AndrewB-BBY Social Media Specialist]

Hi there, juyingnan,

Welcome to our community forums and thank you for taking the time to reach out to us regarding your order. I do most of my shopping online and can only imagine your surprise to see your order changed after it had been placed. I'd certainly like to look further into this to see what happened and how I can best assist you at this time.

I'd like to begin by reviewing your order and will need a bit more information in order to do so. Can you please send me a private message that includes your:

Full name

Email address

Phone number

Order number

You can send me a private message by clicking on the blue button at the bottom of this post. I'll keep an eye out for your response.

[juyingnan]

Private message sent. Waiting for your reply. Thanks.

[AndrewB-BBY Social Media Specialist]

Great, juyingnan,

I appreciate you sending that private message. I've been able to review this and have sent you a private message in return.

You can check your inbox by clicking on the orange envelope in the top right corner of your screen. Please feel free to send me another message if you have any more questions!