02-08-2023 06:38 AM
I also pre-ordered Hogwarts Legacy Deluxe Edition for XBox series X and found out it is delayed. Didn't the pre-order page say that they "guaranteed" shipping on or before release date?
My point of frustration with this is that it came with 72 hours early access and the special pre-order content... and since the pre-order window has now passed I don't have the option to buy it from another retailer or even get the digital edition with the pre-order content.
So much for their guarantee. Very dissappointed.
02-08-2023 11:01 AM
So my journey so far consists of:
Throughout this process I offered the suggestion that they could provide the "Digital Download" code/version to those impacted to deal with the time issue, and while that wouldn't include the exclusive preorder content, that once the original orders arrived, that would be included with this, making their customers whole. Ultimately, they were unwilling to do that or anything else at this point, which tells me the value they place on me as a customer.
They referenced possible supply chain / warehouse issues, but I reminded them that this piece is up to them (as it would be for other retailers), and that they set an expectation with us as consumers when they guaranteed the product would ship on or before February 7th.... and that we would have 72 hours early access and the exclusive pre-order content. If they set an honest/clear expectation during the pre-order window that they would not be able to fulfill the orders on time, we would have had the opportunity to pre-order from a different retailer who could.... or pre-order the digital version and still get the pre-order content.
I really hope they do what's right and make us as the customers whole in this process.
02-08-2023 02:29 PM
6. Over 4 hours have now passed since I was told by May that I'd receive a call back in "just a few minutes" regarding the escalation of my isse ... it appears that was just another lie / broken promise used to get me off the phone. My thread here also has yet to be acknowledged by an admin.
02-08-2023 02:48 PM
7. Sent another private message, this time to
02-08-2023 03:09 PM
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02-09-2023 11:29 AM