Gaming Support

[mrisaacshoaib]

Hi I preordered this game specifically the collector's edition for in-store pickup a while back and now it is stuck in (Ready for pickup Today) I contacted the store and they informed me they had not received it so I'm wondering if there was an issue or any way to get this solved because they essentially told me they don't know when they will get it even though it's launch day was today and part of the reason to get the higher price editions was to get early access to it. Has anyone else been having this issue or figured out where their copy of the game is?

[codybanks127]

Same here. I preordered the PS5 collectors edition weeks ago. Called and spoke with 3 different “store care” reps and was told 3 different things. The first person told me that the order was waiting for someone to scan the item and prepare the order and that it would be ready in the afternoon. The second person I spoke with later in the day hung up on me. And now the third has stated that they did not have enough preorders and are awaiting more inventory at the store. So much for 72 hours early access.

[Kayden-BBY Social Media Specialist]

Hey there, mrisaacshoaib!

Thank you so much for reaching out and joining us here on our community forum. Although, this is far from the circumstances we want it to be under for any of our customers. I myself am an avid gamer, so I understand your concern completely.

With that said, I would be more than happy to investigate further. In order for me to do so, kindly use the below "PrivateMessage" button to send your:

full name

phone number

email address

order number

So you are aware, if I do not reply, I will return and reply first thing in the morning.

All the best,

[mrisaacshoaib]

Hi Kayden,

Was there any update on what is going on still haven't been told anything other than seeing "This item has been delayed. We're working to get it to you within the next few days." on my order status for the game which kinda irritates me because it means the benefit of reserving this edition of the game for the early access has essentially been for nothing.

[Kayden-BBY Social Media Specialist]

Hey again!

I do know how frustrating the delay is, considering I am also looking forward to this. Furthermore, I have received your private message and replied. I will keep a look out if you need any further assistance.