Gaming Support

[codybanks127]

So much for 72 hours early access. If it wasn’t so difficult to secure this edition, I would have just got it on Amazon or GameStop. At least they’re honest about the arrival date even if it is late February. I will always consider other retailers over BestBuy going forward, especially after being lied to and even hung up on when calling customer care about the status of my order. Now I’m left in the dark with the possibility that my order could be cancelled if unable to be fulfilled. - A “Valued” My BestBuy Card Member

[codybanks127]

@Gamerjunkie No. All I’ve received is an email stating that my order is delayed and that if they are unable to fulfill my order by the 21st, it will be cancelled. I can’t even get a reply on this forum asking for a DM. Although I doubt that would help much anyway.

[Gamerjunkie]

Yes I keep getting different answers from different people. This is actually very unprofessional and disorganized for a major company to have continuous problems like this. I’ve had this happen before with best buy auto canceling orders in the past. I will be very disappointed if this order gets canceled!

[codybanks127]

VERY disappointed indeed. I tried securing this preorder for months and finally secured it a few weeks ago. But I’m seeing people say that they preordered 6 months ago and theirs is delayed as well. Why were they continuously doing restocks if they didn’t have enough to go around? It honestly feels like a scam. Guess they oversold this flight. At least airlines compensate you for the frustration.

[JoshU-BBY Social Media Specialist]

Hi, codybanks127,

Welcome to the Best Buy Forums.

I am also excited to receive my collectors edition of Hogwarts Legacy! The publisher, Warner Brothers, did not allocate enough copies for us to fill all of our preorders. We are working hard to get more, and you should be receiving an e-mail when your copy is ready for pickup! Can you send a Private Message with the information below so that I can be sure this is properly documented on our Corporate systems for you? You should be able to send a Private Message by clicking the button to the right of my signature below.

Name

E-mail Address

Phone Number

Order Number

[codybanks127]

Still patiently waiting here as well. Not sure what for, most likely for them to screw me and auto cancel my order.

[ichiban168]

I cancelled my BB order, bought discounted PSN giftcards and downloaded the digital version off PSN. Enjoying my time with the game now.  Good luck!