10-11-2018 02:03 PM
I have a preorder for Fallout 76 Power Armor Edition - PC. Unfortunately I'm moving across the country in a few days and I need to change my shipping address for the preoder as by the time the game comes out in November(Woo!) I will have moved. On the order status page it is not letting me change the address even though we are weeks away from it shipping. Any help is greatly appreciated! Thank you!
10-11-2018 03:13 PM
Unfortunately due to the sometimes chance that attempting theft is sometimes accomplished by people changing the delivery address of a product after the order is placed.
Often times you are not allowed to change the shipping address on a product. At least you cannot do it online. You may need to go into a store with your receipt and the card you paid for it with and see if a CSA can manually do it.
Your best option may be to cancel the order and order a new copy to the new address.
Or if you have a reliable person that is still living where your original shipping address is and see if they can ship it to you once it is received.
10-16-2018 08:30 AM
Welcome to the forum, Joel,
Thanks for your patience while waiting for assistance! While it can be exhausting, it’s always fun moving into a new place. I’ve never moved cross-country before, but I can imagine you’re quite busy finalizing the details before making the trek. I’m sure this pre-order is one of the last things you want to be dealing with right now, so I’m here to help however possible.
Because the limited nature of this collector’s edition of Fallout 76 in that it’s no longer available for purchase, our systems are locked. This means we’re unable to modify your order much like our super user, bobberuchi, mentioned. Our store associates cannot make this change either, and since this version of the game is sold out, replacing the purchase isn’t a valid option. I do wish to discuss this further though, so please be on the lookout for a private message heading your way shortly. You may view it by logging into the forum and clicking on the envelope icon in the upper right-hand corner of the page.
|Alexandra|Social Media Specialist | Best Buy® Corporate|
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