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Regular Member
Posts: 27
Registered: ‎04-20-2018

Help with canceled pre order.

Hello. So I just ran into my 2nd issue with a pre order I placed some time ago. I have been having major issues with Best Buy orders getting canceled and the issue with this one in particular is that about 2 months ago someone placed an order with my Best Buy credit card and I had to file a fraud claim that has since been resolved. In that time they sent me a new card but this pre order was placed with the old card. When I went to switch the payment to the new one I was sent an email that my order has been canceled.

The reason I need help with this is because this order was canceled previously for some reason and I had to reach out to get it fixed because I was able to get the game for super cheap. Any help would be greatly appreciated. Thank you
Posts: 136
Topics: 0
Kudos: 33
Solutions: 6
Registered: ‎11-08-2021

Re: Help with canceled pre order.

Good Morning, kmzero1987.


Thank you for reaching back out to us on the Best Buy Community Forums. I certainly understand how you are feeling after an issue with your recent orders being unexpectedly cancelled after a payment issue. If an order has been cancelled, we would need to review the cause behind these orders and then a new order would need to be placed, as there is no way to un-cancel an order. I would be happy to look further into this with you. Please feel free to send me a private message with your full name, phone number, email address, and order number. 


Kindest regards,

Bobby|Social Media Specialist | Best Buy® Corporate
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