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Posts: 12
Registered: ‎11-14-2017

Help! I can't move my amiibo pre-order away from a closing store

I'm in desperate need of help, as the Elite customer service number couldn't help me with this. I need help changing the pick-up location for the Terry, Byleth, and Banjo-Kazooie amiibo. I received an email that the store I'm picking them up from is closing and I have until February 27th to change the pick-up or the order will be cancelled. However, when I go into the order to change it, the only option I'm given is to change the pick-up person, nothing else. These amiibo are sold out EVERYWHERE, so I can't simply cancel the order and make a new one.


This is urgent, since I only have until the 27th to fix this. I sent a PM to the mod Bill-BBY, but if anyone else on here knows how to help, I'd really appreciate it. I don't want to miss these awesome figures!


Posts: 5,091
Topics: 55
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Registered: ‎11-29-2016

Re: Help! I can't move my amiibo pre-order away from a closing store

Good afternoon, super1upqueen,


Welcome back to our forums!  I’ve had a modest collection of amiibo for a few years now, but it seems to only be growing as time has gone on, and more are released.  I can certainly understand wanting to make sure you’re not missing out on adding these to your collection, and while Bill is off today, I’ll be happy to reply to your message in his place!


I’ll be replying to your message momentarily, which you’ll be able to read by logging into your Support Forum account, and clicking on the orange envelope in the upper right-hand corner of your screen.  If you’re accessing our site on a mobile device, you may need to switch to “Full” or “Desktop” view before this envelope is visible to you.


See you up there,

SeanM|Social Media Specialist | Best Buy® Corporate
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