11-23-2018 04:00 PM
I purchased the plush and download bundle of Hollow Knight today and i when i got home i noticed there was no download code on my receipt, any idea how im supposed to get my game? i called the store and they basically told me there was nothing they could do.
11-23-2018 04:32 PM
The same thing just happened to me. Fangamer, the publisher of this edition of the game, said that Best Buy had already fixed this problem but that's apparently not the case.
11-23-2018 07:26 PM
11-25-2018 12:50 AM
I purchased the Hollow Knight Plush + Digital Code from a Best Buy Store today, and the receipt did not contain the digital code. I already see other posts regarding this, so I am not the only one with the issue. Can a representative please message me? I will be glad to provide all the information needed to correct this.
11-26-2018 10:54 AM
Thanks for reaching out to us about your Hollow Knight plushies and gaming codes. I'm sure you're all eager to start playing, so please forgive the lateness of our reply. You've come to the right place though, as we'd be happy to get you up and running as quickly as possible.
If you haven't already, please check your spam/junk/promotions folders in your email inbox for your codes on the off-chance they were routed there by mistake. Should you find yourself still needing assistance after that, please send me your name, email, phone number, and online order number/Customer Service Pin (found on the store receipt). You may do this by logging into the forum and clicking on the blue "Private Message" button included in my signature below.
|Alexandra|Social Media Specialist | Best Buy® Corporate|
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