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Posts: 7,326
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Kudos: 145
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Registered: ‎10-10-2012

Re: Help!!! Hollow Knight

Hello all-

 

With the holiday weekend, we are extremely backlogged on posts right now and trying to catch up as quickly as we can.  We appreciate your patience while we work through that backlog.

 

Thanks,

Bill|Senior Social Media Specialist | Best Buy® Corporate
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New Member
Posts: 1
Registered: ‎12-13-2018

Hollow Knight Plush Digital Download Code

Hi, I ordered the plush from my local Best Buy today and had the receipt emailed to me, but the code was not printed on the receipt. The field is just empty. Can anyone help?

New Member
Posts: 1
Registered: ‎12-21-2018

Did not receive Hollow Knight digital code on my receipt.

I had my receipt emailed to me, but I do not see the code anywhere. It says below is my activation code, but the box I assume it's supposed to be in is blank. Also, the box where it says my code will be emailed just says EMAIL in it. I used my best buy rewards account when I made the purchase, so I would assume my email should have been there.

 

Thanks

New Member
Posts: 2
Registered: ‎12-26-2018

Nintendo Hollow Knight Plush Digital Game Code Missing

I purchased the Nintendo - Hollow Knight Plush Toy and Game for Nintendo Switch Package from my local Best Buy on Dec. 18th and I still haven't received my digital code for the game that comes with this bundle.

 

Picture of the package: It says on the package the digital game code will be printed on the receipt.

 

No code provided on the receipt: My original receipt was emailed to me. It has a spot for the acivation code but it is blank, as well as an email section that it says it will be sent to that is also blank.

New Member
Posts: 1
Registered: ‎12-21-2018

Missing Hollow Knight Switch Code

Hello,

 

Last Friday I bought the Hollow Knight Plush Bundle for Switch and the digital code for the game was not printed on my emailed receipt. I saw that other people were having this issue and were advised to PM Alexandra with details about the order to get it resolved. I have sent a PM that night and still have not heard back a week later. I just want to make sure this is being looked into.

New Member
Posts: 1
Registered: ‎12-16-2018

Hollow Knight Plush no code

I bought the Hollow Knight plush about a week or two ago and receipt didn't have a code on it. The place where the code should have been was blank.

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New Member
Posts: 2
Registered: ‎12-26-2018

Re: Help!!! Hollow Knight

[ Edited ]

I haven't seen any follow up beyond the support here saying they are backlogged. So I took {removed per forum guidelines} and went back to my local Best Buy, had them return and re-ring up the Bundle as an exchange, and this time it printed my code on the receipt! I don't know if it matters but I had them only print the receipt this time.

So if anyone else is still waiting on their code or a reponse here, it might be faster to ask your local BB to do the same thing. I had the receipt (clearly showing a blank code spot and that I was well past the 48 hr email wait period), this forum post, and the above reddit post from the fangamer.com employee pulled up on my phone for reference so the employee could see this was a common and unresolved issue. They were happy to help me resolve this in store. Smiley Happy