Gaming Support

[JanusEgo]

I had to change payments and got charged the full amount. Please help.

[bobberuchi]

I do believe that as of now all GCU accounts have expired.

I am not an employee of Best Buy. All opinions and comments are my own.

[JanusEgo]

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@bobberuchi wrote:

I do believe that as of now all GCU accounts have expired.

I am not an employee of Best Buy. All opinions and comments are my own.

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Please stop, this isn't helping.

[bobberuchi]

It is an actuality and a truth.  

It is done and gone.  There is no more GCU discounts. 

[Allison-BBY Social Media Specialist · Accepted solution]

Hey, JanusEgo!

Thank you for reaching out to us on our forum for support about your recent order. The last day customers were able to utilize their Gamer's Club Unlocked (GCU) benefits was February 28, 2021. As GCU accounts are no longer active, when you updated your payment method, our system recalculated your total and did not take your discount into consideration.

That said, I'd be glad to take a look at that order and document your forum interaction with us in our corporate system. To start, please send me a private message including your full name, email, phone number, and order number. You can find the blue option to message me to the right of my name below.

All the best,