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Posts: 1
Registered: ‎03-25-2020

Having Issue Digital Code

Greetings I ordered a Donkey Kong digital game 2 days ago I'd never got the order confirmation, code never send to my email address. Game it’s not in my digital library; also tried the online live chat didn’t work, when call customer service wait 1 hour and nobody answer. Please someone help me.
Posts: 6,542
Topics: 227
Kudos: 523
Solutions: 333
Registered: ‎08-21-2017

Re: Having Issue Digital Code

Hi there, Can93,


Welcome to our community forums. I'm sure you're looking forward to playing this game and I'd be happy to see how I may be able to help.


I will need a few more details so I can begin to review your order. Can you please send me a private message with your:


Full name

Email address

Phone number

Order number


You can send me a private message by clicking the blue button at the bottom of this post. I'll keep an eye out for your response. 

AndrewB|Social Media Specialist | Best Buy® Corporate
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