Gaming Support

[Can93]

Greetings I ordered a Donkey Kong digital game 2 days ago I'd never got the order confirmation, code never send to my email address. Game it’s not in my digital library; also tried the online live chat didn’t work, when call customer service wait 1 hour and nobody answer. Please someone help me.

[AndrewB-BBY Social Media Specialist]

Hi there, Can93,

Welcome to our community forums. I'm sure you're looking forward to playing this game and I'd be happy to see how I may be able to help.

I will need a few more details so I can begin to review your order. Can you please send me a private message with your:

Full name

Email address

Phone number

Order number

You can send me a private message by clicking the blue button at the bottom of this post. I'll keep an eye out for your response.