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New Member
Posts: 3
Registered: ‎05-18-2022

Haven't recieved nintendo eshop digital codes

I just recently purchased some eshop digital codes from Best Buy. I recieved the email confirmation saying it could take up to 30 mins or longer for delivery at around 3:30pm central time.  It is now 6:41pm central time and I still have not had the codes sent to me.  

I just talked to support and my funds are under a verification hold and I'm being told that could take 24 hours maximum to clear.  This is really unacceptable as I needed these eshop codes today.  I could go refund but that wouldn't help because funds would still be stuck and I wouldn't have funds to get codes else where.

Anyone help or suggestions would be useful. 


Posts: 198
Topics: 4
Kudos: 34
Solutions: 19
Registered: ‎11-24-2021

Re: Haven't recieved nintendo eshop digital codes

Hello, thank you for reaching out to us here on the Best Buy Forums. I would be frustrated to have my purchase delayed as well. Can you send a private message with your name, e-mail address, and phone number? I would love to see what our options for assistance may be!

Josh|Social Media Specialist | Best Buy® Corporate
As of March 20th, our Forums will no longer be available. For future support, you can reach out to us on Social Media or bestbuy.com/support
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New Member
Posts: 3
Registered: ‎05-18-2022

Re: Haven't recieved nintendo eshop digital codes

I will be PMing you now

New Member
Posts: 3
Registered: ‎05-18-2022

Re: Haven't recieved nintendo eshop digital codes

Update: Codes have finally come and been reedemed so matter resolved

Posts: 198
Topics: 4
Kudos: 34
Solutions: 19
Registered: ‎11-24-2021

Re: Haven't recieved nintendo eshop digital codes

I am glad to hear that! Have a great evening!

Josh|Social Media Specialist | Best Buy® Corporate
As of March 20th, our Forums will no longer be available. For future support, you can reach out to us on Social Media or bestbuy.com/support
New Member
Posts: 1
Registered: ‎05-28-2022

Re: Haven't recieved nintendo eshop digital codes

I've had exactly the same problem. It's been a whole night since I made the purchase.
Posts: 76
Topics: 1
Kudos: 16
Solutions: 6
Registered: ‎01-17-2020

Re: Haven't recieved nintendo eshop digital codes

Hello, Halprad,

 

Thank you for reaching out to us on our Online Community Forum. Getting new digital content should be exciting, so I'd love to learn more about your situation to see how I may be of help here.

 

Please send us a private message with your full name, phone number and email if you are still seeking assistance.

Blue|Social Media Specialist | Best Buy® Corporate
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