Gaming Support

[RosalineAng]

I just recently purchased some eshop digital codes from Best Buy. I recieved the email confirmation saying it could take up to 30 mins or longer for delivery at around 3:30pm central time.  It is now 6:41pm central time and I still have not had the codes sent to me.  

I just talked to support and my funds are under a verification hold and I'm being told that could take 24 hours maximum to clear.  This is really unacceptable as I needed these eshop codes today.  I could go refund but that wouldn't help because funds would still be stuck and I wouldn't have funds to get codes else where.

Anyone help or suggestions would be useful. 

[JoshU-BBY Social Media Specialist]

Hello, thank you for reaching out to us here on the Best Buy Forums. I would be frustrated to have my purchase delayed as well. Can you send a private message with your name, e-mail address, and phone number? I would love to see what our options for assistance may be!

[RosalineAng]

I will be PMing you now

[RosalineAng]

Update: Codes have finally come and been reedemed so matter resolved

[JoshU-BBY Social Media Specialist]

I am glad to hear that! Have a great evening!

[Halprad]

I've had exactly the same problem. It's been a whole night since I made the purchase.

[Blue-BBY Retired: Social Media Specialist]

Hello, Halprad,

Thank you for reaching out to us on our Online Community Forum. Getting new digital content should be exciting, so I'd love to learn more about your situation to see how I may be of help here.

Please send us a private message with your full name, phone number and email if you are still seeking assistance.