04-27-2021 03:01 PM
Thanks for reaching out. I'm sorry to hear that you have not received your digital content, that is definitely never fun. I can understand reaching out to us to get some help here!
Sometimes, these emails can get rerouted to Spam/Junk/Promotional folders. It may also be helpful to add BestBuyInfo@emailinfo.bestbuy.com to your safe sender list or address book as well. If you've double checked that the email did not arrive in those places, please send me a private message with your full name, email, phone number, and order number, and I can take a closer look.