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Posts: 3
Registered: ‎08-17-2017

Have not received download code

Hello, I ordered DLC from yesterday afternoon.  My account says the email has been sent but I still haven't received it.  Is it possible to get the code resent?


Thanks!

Posts: 705
Topics: 31
Kudos: 138
Solutions: 49
Registered: ‎02-08-2019

Re: Have not received download code

Hey, pholmes79!

 

Thanks for reaching out. I'm sorry to hear that you have not received your digital content, that is definitely never fun. I can understand reaching out to us to get some help here!

 

Sometimes, these emails can get rerouted to Spam/Junk/Promotional folders. It may also be helpful to add BestBuyInfo@emailinfo.bestbuy.com to your safe sender list or address book as well. If you've double checked that the email did not arrive in those places, please send me a private message with your full name, email, phone number, and order number, and I can take a closer look.

 

Best,

 

Meg|Social Media Specialist | Best Buy® Corporate
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