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Posts: 3
Registered: ‎08-17-2017

Have not received download code

Hello, I ordered DLC from yesterday afternoon.  My account says the email has been sent but I still haven't received it.  Is it possible to get the code resent?


Posts: 705
Topics: 31
Kudos: 137
Solutions: 50
Registered: ‎02-08-2019

Re: Have not received download code

Hey, pholmes79!


Thanks for reaching out. I'm sorry to hear that you have not received your digital content, that is definitely never fun. I can understand reaching out to us to get some help here!


Sometimes, these emails can get rerouted to Spam/Junk/Promotional folders. It may also be helpful to add to your safe sender list or address book as well. If you've double checked that the email did not arrive in those places, please send me a private message with your full name, email, phone number, and order number, and I can take a closer look.




Meg|Social Media Specialist | Best Buy® Corporate
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