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Posts: 1
Registered: ‎07-07-2018

Have not received digital download code

ordered a Need For Speed Payback for PC via digital download over 12 hours ago. On the site when I ordered it said delivery within 1 hour. When I check the order it still says preparing

Thank you in advance for any help you can offer

Posts: 5,174
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Registered: ‎07-27-2015

Re: Have not received digital download code

Hi dubled94 –


Welcome to the forums and thanks for reaching out to us. I imagine you were pretty excited to get your download going and start playing your new game, so I definitely understand your concern with having not received your code 12 hours after purchase.


While we do expect digital codes to fulfil within 1-hour of purchase in the vast majority of cases, there are a few reasons why this may take longer. The most common reason for delay that I’ve seen in the past is payment authorization taking a bit longer than expected. That said, if your order is still preparing, or was canceled, please send me a private message with the following information so I can review it. You can message me by selecting the blue button in my signature.


  • Full Name
  • Phone Number
  • Email Address
  • Order Number


Hope to hear from you soon,

Michael|Social Media Specialist | Best Buy® Corporate
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