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Member
Posts: 13
Registered: ‎03-14-2019

Re: Have not received code for Division 2 yet

Wait, 2 posts, one said we can cancel, and one saying we can't. So can I just cancel and be done with it?
New Member
Posts: 2
Registered: ‎03-15-2019

Re: Have not received code for Division 2 yet

X2, Also canceled, will order thru Xbox Store. Bye Best Buy!

Regular Member
Posts: 30
Registered: ‎01-02-2015

Re: Have not received code for Division 2 yet

If you haven't received the code you probably have to cancel through customer support will probably be greyed out on the website but check though
New Member
Posts: 7
Registered: ‎02-13-2019

Re: Have not received code for Division 2 yet

I definitely just cancelled on the site. No issues. Of course I won't get the pre-order bonus but oh well.
New Member
Posts: 3
Registered: ‎03-15-2019

Re: Have not received code for Division 2 yet

I was able to cancel too. Game is for son....he was same way. The was BB is going, you might never get the code!!!
Member
Posts: 13
Registered: ‎03-14-2019

Re: Have not received code for Division 2 yet

Did you have to call in? I'm not seeing a spot on the site to cancel. Mobile or full site.

But I also don't know if my preorder being done in store has anything to do with it.
Regular Member
Posts: 30
Registered: ‎01-02-2015

Re: Have not received code for Division 2 yet

If you pre-ordered in store you have to cancel it there before you receive the code
Member
Posts: 13
Registered: ‎03-14-2019

Re: Have not received code for Division 2 yet

Whaaaa!!😭😭
Well, here's to seeing if I get my code by 3:30 this afternoon then.
Posts: 7,642
Topics: 3,348
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Registered: ‎10-10-2012

Re: Have not received code for Division 2 yet

[ Edited ]

Good Morning Division 2 fans,

 

First off, please let me apologize that instead of playing Division 2, you are waiting on your codes still.  I’ve done some digging, and there does seem to be an issue at least with the digital versions of Division 2 for Xbox One that is keeping the orders from moving forward.

 

I’ve let our support teams know about the issues that you’ve reported and they’ve informed me that they are working on the issue as we speak.  We hope to have those codes sent out to you very soon and thank you for your patience while we work through this issue.

 

We appreciate you choosing Best Buy for your pre-order!

Bill|Senior Social Media Specialist | Best Buy® Corporate
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Member
Posts: 10
Registered: ‎03-15-2019

Re: Have not received code for Division 2 yet

I just got off the chat system. here is the resonses:

 

"I have checked and see that the publishers are generating the codes for this game  and this will be soon shared to your email with in 24 hours. I will make sure to go ahead and pass this notes to my back end team who will be able to take care of this and share you the codes as early as possible."

 

"The game has been released yesterday and the codes are currently not available with Best Buy. It will be shared directly by the publishers to our customer's email waiting for the code."