03-15-2019 10:29 AM
Hello again everyone,
It looks like you’re already seeing your codes come through, but I wanted to let you know that the issue appears to be fixed and we are in the process of getting those orders completed and codes sent out. I know that this has been a less than stellar experience and again, we appreciate your patience while we worked through the issue.
Enjoy the game!
03-15-2019 12:19 PM
03-15-2019 10:51 PM
03-17-2019 03:43 PM
I purchased a laptop a few months back and it came with a Division 2 Digital download key. Although I didnt recieve a key I just thought I would have to wait till the game launches. But the game release has passed and I still havent recieved a Digital Key. If there is a way to remedy this I would greatly appreciate it.
03-17-2019 03:49 PM
Thank you for reaching out to us today on Best Buy Forums. Congratulations on your new laptop purchase. I hope that you are enjoying it! I would be happy to look into the Division 2 download issue. Please send a private message via the option next to my name in my signature and include your order number/customer service pin (on bottom of receipt if in-store purchase), name, phone number, and email address.
We look forward to hearing from you!
03-17-2019 05:03 PM
Welcome to the Best Buy Community forums. I’m sorry for the delay in getting that Tom Clancy’s The Division 2 Gold Edition code out to you.
If you could send me a private message, by using the link in my signature below this post, I’d be happy to check it out and see if we can get you that code so you can start gaming. Please include your name, email address, phone number, and order number in that message.