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New Member
Posts: 2
Registered: ‎03-15-2019

Re: Have not received code for Division 2 yet

First and last time buying a game digitally from Best Buy. Thanks for the experience.....
New Member
Posts: 7
Registered: ‎03-15-2019

Cancellation

Hopefully this gets resolved sooner than later.  Unfortunatley I used one of my $25 best buy certificates and if I cancel I was told I cant get the certificate back. 

 

If I could cancel and just get it faster using Amazon I would, but I have to grin and bear it.  Hopefully it gets resolved before I leave work so I can download it and its ready when I get home. 

 

I think Best Buy should compensate use with a best buy gift certificate, coupon or something.  Amazon does this all the time if they cant keep their promise. 

 

I remember they had an issue with a collectors edition of Destiny 1 and Gears 4.  They sent me a full refund for destiny 1 AND let me keep the shipment anyways.  They also sent me a digital code for Gears 4 since the shipment was super late. 

Member
Posts: 13
Registered: ‎03-14-2019

Re: Have not received code for Division 2 yet

At least I know from now on to only order through my system. So at least that's good news I can take from this.
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Member
Posts: 13
Registered: ‎03-14-2019

Re: Have not received code for Division 2 yet

That's exactly why I haven't just bought it off my xbox app already today.
Posts: 7,479
Topics: 3,270
Kudos: 184
Blog Posts: 23
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Registered: ‎10-10-2012

Re: Cancellation

Maverickneo – not that I would want to encourage you to cancel your order, but that information is incorrect.  If you were to cancel your order, it should generally take up to three days for a non-bonus certificates point value to repost to your reward account following a return or cancellation.

Bill|Senior Social Media Specialist | Best Buy® Corporate
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Member
Posts: 11
Registered: ‎01-27-2015

Re: Cancellation

Bill, shows I call support to get this code pushed to my email or can you help do this? This is a little crazy no codes were shipped out after midnight...
New Member
Posts: 7
Registered: ‎03-15-2019

Re: Have not received code for Division 2 yet

At this point I would even take a 20% off your next purchase or video game purchase.  Anything, SOMETHING for this.  The digital code should have been available for pre download and at the very least, at midnight but none of those have happened. Come on best buy, come through with this. Im an elite plus member and this is leaving a sour taste in my mouth.  

 

(excuse my previous spelling errors, Im using a phone)

New Member
Posts: 7
Registered: ‎03-15-2019

Re: Cancellation

Bill,

 

If I cancel, which I dont want to yet Im giving this some time since Im at work, and I used a $25 rewards certificate, I can get that rewards certificate back?

New Member
Posts: 3
Registered: ‎08-14-2015

Re: Cancellation

Posted this in the other thread but figured I'd share it here too:

 

I pre-ordered mine on the 7th of March, no download code in my inbox as of 9:20 AM this morning.  I chatted online with BB about an hour ago, they could see my order but they urged me to call the 888 # for a resolution.  I called, got a guy who immediately stated "we're having difficulties with our system, please call back in one hour"...*CLICK*.  He hung up on me!  Jumped on the chat again, got another person who couldn't give me an answer but did say "I have good news, my supervisor gave me another option for this...call this number with this case ID XXXXXXX".  I called and got someone who stumbled furiously with their words and basically said "sit and wait" and that they didn't get their codes from the publisher yet.  No "other option", no "good news".  How could the largest electronics retailer NOT have received these codes yet???  How is this ANY incentive to keep ANY of my business here if I'm told to "wait" on a game that should have already been installed at this point?

 

I agree with what others are posting.  There should be some sort of "thanks for waiting, here's a bonus" or "we're upgrading your preorder as a result of the mistake".  If I don't have the code by the time I get out of work at 2 today I'm going to cancel and just grab it from my Xbox. 

New Member
Posts: 3
Registered: ‎03-15-2019

Re: Have not received code for Division 2 yet

How is this acceptable to code is supposed to be available at mid night. That is the whole purpose of pre ordering .