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Posts: 3
Registered: ‎10-11-2015

Have not received Pre-Order Bonus Codes

I pre-ordered two games that were released last week, both were supposed to come with pre-order bonus codes, and I still have not received them.


Goat Simulator 3 (PS5): Pre-Udder Bonus

Dark Pictures: Devil In Me (PS4): Curator Cut


Is Gaming-BBY still the best contact for missing pre-order codes or should I contact someone else? Gaming-BBY must be swamped as I sent a message a couple days ago which still hasn't been read.  Thank you.

Posts: 179
Topics: 3
Kudos: 32
Solutions: 16
Registered: ‎11-24-2021

Re: Have not received Pre-Order Bonus Codes

Hello, Kain,


Thank you for reaching out to us on the Best Buy Forums!


I would also be frustrated if I had not received the codes for my pre-order bonus yet. I would be happy to look into the status of these codes for you. Can you send a Private Message with the information below so that I can look up your My Best Buy account? You should be able to send a Private Message by clicking the button to the right of my signature below!


  • Name
  • E-mail Address
  • Phone Number
  • Order Number(s)
Josh|Social Media Specialist | Best Buy® Corporate
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