03-08-2022 08:53 PM
03-09-2022 09:18 AM
Hello, twillis0413 and thank you for sharing this experience with us.
I am sorry for the overall challenges you've had with your pre-order and for the difficulties you experienced once the item arrived. Your concerns are not overlooked and I do apologize that it was not a positive and exciting for you. Collector edition item are meant to arrive in pristine condition and every measure should be taken to that end.
Can you please send me a private message with your full name, email address and phone number so I can review this experience for you? I look forward to your message and thank you again.
03-09-2022 10:05 AM
Sad to hear.
However, a part of that is protecting you the customer.
it would not be a stretch for someone to get your personal information and try to change the shipping address of something expensive like the Horizon Forbidden West Regalla Edition for PS5
And that does happen.
When I owned a business it happened to me. After that I would not allow address changes after an order was made.
Your best bet would have been to cancel the order. Change your info. Then order it.
03-09-2022 03:27 PM
03-10-2022 01:08 PM