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Member
Posts: 10
Registered: ‎12-28-2016

HELP!!! Astral Chain is not arrived at my home yet.

[ Edited ]

Hi there,

I pre-order Astral Chain and you guys sent an e-mail to me confirm that it already on it way. Now it’s Thursday 9/4/2020 which is almost a week after the game released and I didn’t received my game yet. Even a game that I ordered later on Monday is arrived to me already. So, what’s going? And what should I do next? Can I just go and grab a copy at my nearest Bestbuy, which should be faster because I can go and grab it by myself tomorrow.

This is my order No. {removed per forum guidelines}

This is tracking No. {removed per forum guidelines}

I’m looking forward to hear from you.

Best Regard,

Pairat {removed per forum guidelines}

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Member
Posts: 10
Registered: ‎12-28-2016

Re: HELP!!! Astral Chain is not arrived at my home yet.

Oh, it’s 2019. Sorry.
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Posts: 1,362
Topics: 17
Kudos: 98
Solutions: 82
Registered: ‎10-03-2017

Re: HELP!!! Astral Chain is not arrived at my home yet.

Hello, Ethan,

 

Thanks for reaching out!

 

Having a delay with your order isn't a great experience to have. While delays can happen from time to time, they are not very common, especially for titles that aren't as in demand. I'd love to see how I can help so to get started I'd appreciate if you could send us a private message with your full name, email address, phone number, and order number. We'll see what we can do from there!

 

Best,

Dave|Social Media Specialist | Best Buy® Corporate
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