Gaming Support

[linger4605]

@Killbomb yes it arrived around 7 pm yesterday lol. Shipping updates were super late. It's a great game and i hope you get it soon! Just wish Bestbuy would fix their issues. These issues have been happening for years now

[Nydius]

I'm in the exact same situation. Got the e-mail several hours before the game arrived and it contained no code whatsoever. Just a link to the Square-Enix redemption site. And can I take a moment to talk about how ridiculous this entire process is? It should just be a redeemable code like every other code on XBL or PSN, not some code that requires me to jump through a secondary set of hoops to get another code to redeem on our gaming platform. Alas, that is likely Square-Enix's choice, but still.

Anyway, the sad reality is I've already beaten the game and am only two achievements away from 1000/1000, so if I ever see the preorder bonus from Best Buy it will be functionally worthless. Thanks a million, guys! Or as Rocket would snarkily say: Really florkin' great job!

[sshelp]

I have not received my code for the Guardians of the Galaxy Game, the one for the Throwback costumes. I only received one explaining how to redeem the Digital Deluxe Edition Skins which are a separate entitiy and offer different things. Please reach out to me for my order information so I can properly receive my pre-order bonus please and thank you.

[User2050149]

Ditto. Very helpful to send out a cryptic link on how to redeem but never send the code.

I have now spent almost 30 minutes on the phone trying to get the code that was never sent. After going through the automated system to finally reach someone they then have to transfer me to the digital department. That process takes ~10 minutes.

Both times I have promptly been hung up on upon transfer.

I tried the GeekSquad chat because the first transfer was to GeekSquad. They can't help. So I thought I'd try the forums.

Would be nice to get the pre-order bonus DLC that we paid for.

Would be even nicer if someone from Best Buy acknowledged the problem and gave an update or said how it was going to be resolved.

[kyleasa]

Same problem, any solutions?

[Kwuorenma]

I hope you're all doing well. I appreciate you taking the time to stop by our community forums to let us know about your experience with this Guardians of the Galaxy pre-order bonus. This game looks really fund and I'm sure looking forward to getting these extra costumes and items added to your account as quickly as possible. A few people have mentioned how to get assistance with these codes but I wanted to make sure everyone was aware.

We are happy to research this situation if you would send us the following information via private message to our Gaming-BBY inbox:
Message Subject: Game Title & Platform
Message Body: Include...
Proof of purchase (Customer Service PIN from in-store receipt or BestBuy.com order #)
Email address (the one you provided for the code)
We will then be able to investigate why you may not have received your code or why the one you received did not work and get back to you as quickly as possible. Please make sure that you are sending your message to the Gaming-BBY inbox in an effort to assist everyone promptly and in the proper order. Also, sending multiple messages does not increase response time.

[Kwuorenma]

Above message link

https://forums.bestbuy.com/t5/Gaming-Support/Game-Codes-Read-Me-First/td-p/864303

[Mgoffe16]

Hi,

I pre-ordered the XB Series x game from Best Buy, and have not received the pre order bonus code (more costumes) as promised. Nor have I received the $10 pre order bonus. I called Best Buy Customer support, and they said it was not a pre order bonus game! LOL! All she did was try to look it up on the website, and of course it's not there any more. . Smh..This is shady. Cust rep said the issue would be escalated. "You'll get an email in 13 min." No email. 😡. Help!?

[iBuythings]

@Mgoffe16

Click on the link bellow and follow the instructions provided. I did this and received my pre order bonus the next day or so.

https://forums.bestbuy.com/t5/Gaming-Support/Game-Codes-Read-Me-First/td-p/864303

[Mgoffe16]

Thanks!