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Posts: 1
Registered: ‎01-06-2020

Gift card redemption problem

My daughters were given each a $25 Roblox gift card purchased in store by my mom.  I have the receipt.  When trying to redeem online it says they are not active.  I went to the store for help and was told to email Roblox, and they could not help me.  I did that and am waiting for a response however it will take forever and there is no phone number to call.  Best Buy on the phone told me to go back to another store and ask for a store manager.  This is very frustrating as I just want the cards activated.  I am not asking for money back.  Can anyone help activate these cards so I don't have to drive all over town to be told that they can't help me in the store?

Posts: 524
Topics: 30
Kudos: 150
Solutions: 25
Registered: ‎10-03-2017

Re: Gift card redemption problem

Hello, normanjj, 


Thanks for posting and welcome to the Support Forums!


We always want to make sure that the cards we sell are fully activated when you receive them, and I'm sorry that this wasn't the case with the ones that had given to your daughters. I'm happy to try and help out with this the best that I can to see what can be done. In order for us to begin, can you send me a Private Message with your full name, email address, and phone number? To send a Private Message, you can click on the blue button next to my name. 


I look forward to working with you more on this!

Cameron|Social Media Specialist | Best Buy® Corporate
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