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Member
Posts: 20
Registered: ‎10-02-2011
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Ghost of Tsushima In Store Pickup Issue

Hello!


I have not been able to get a hold of support due to long hold times/online queues. I pre-ordered Ghost of Tsushima and selected store pickup. When I placed the order it said I should be able to pick it up on release day (which has always been my experience when preordering a game). I recently looked at my account and it now says I will be able to pick the game up the next day. I thought this was weird and when I look at the game to order it again it still says it would be available for pickup on release day if I ordered it again. I went ahead and change pickup stores and it said when selecting the store that it would be available for release day but after submitting the order status still showed being picked up the day after the preorder. Can anyone assist/advise? I scheduled PTO on release day to enjoy the game and will ultimately have to get the game from another retailer if it doesn't work out. THanks!

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Registered: ‎01-03-2013

Re: Ghost of Tsushima In Store Pickup Issue

Hi there, captubaplayer, 

 

Welcome to the forum, and thank you for reaching out regarding your Ghost of Tsushima pre-order! I know how exciting releases are, and can understand why you would want to make sure you get the game on release day, especially if you took PTO to enjoy it. Barring any unforeseen circumstances at the store, you should be able to pick up the game on release day as planned. I would encourage you to keep an eye on your email for any order updates that come your way regarding your order. 

 

Sincerely,

Tasha|Social Media Specialist | Best Buy® Corporate
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Member
Posts: 20
Registered: ‎10-02-2011

Re: Ghost of Tsushima In Store Pickup Issue

Hi Tasha

Thank you! I will keep an eye on things. I've pre-ordered tons of games through Best Buy and it caught me off guard to see a non-release day listed on the pickup date.
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Registered: ‎11-23-2018

Re: Ghost of Tsushima In Store Pickup Issue

captubaplayer,

 

Tasha's currently away, but I'm happy to jump in here. I would be caught off guard by this pickup date as well, and I hope everything still goes as planned to get your pre-order on release day. Please let us know if you encounter any issues with this.

 

All the best,

Allison|Social Media Specialist | Best Buy® Corporate
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Member
Posts: 20
Registered: ‎10-02-2011

Re: Ghost of Tsushima In Store Pickup Issue

I will thank you!
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Member
Posts: 20
Registered: ‎10-02-2011

Re: Ghost of Tsushima In Store Pickup Issue

Sorry completely forgot to come back and repiirt. Pickup updated to rekease day a couple days beforecand therecwas no issue getting the game. Thanks for the help!