09-10-2019 12:11 PM
I pre-ordered Gears 5 on 7/17/19. I was suppose to arrive by today. You shipped it using Fedex and now I won't get until tomorrow. When you shipped my games with UPS, they arrived on time. Poor service to say game day delivery and it doesn't show up. I could have bought this on Amazon and I would have got it today. Should be some compensation for this delay.
09-15-2019 12:19 PM
Welcome back to the Best Buy Community forums. Playing video games on launch day is one of my favorite things to do. I understand how disappointed you must be with the late arrival of Gears 5. I hope Borderlands 3 got to you in time.
We do our best with every pre-order to ensure it’s delivered, or available for pickup, as close to release as possible by shipping it out at a level of service needed for it to arrive at your door on the release day. While we hit our mark the vast majority of the time, there can be logistics or supply issues outside of our control that may delay your order’s delivery. Please accept our sincerest apologies for the disappointment this delay has caused. Going forward, I'm confident that you'll continue to receive games as close to launch as possible.