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Posts: 3
Registered: ‎11-30-2019
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Games ordered never delivered and there’s no status update on delivery

Recently purchased a couple of games that were on pre Black Friday special on Nov 24th. Items have been marked as shipped but there’s no status update on delivery or transit. It’s been almost a week. Can I get some help regarding this. Thanks.
Posts: 3,645
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Registered: ‎11-29-2016

Re: Games ordered never delivered and there’s no status update on delivery

Good afternoon, Jdm1986,


Welcome to our forums!  We’ve got some great deals on video games this time of year, and I’m glad you’ve decided to take advantage, and add some to your collection! 


We always hope to get our customers the orders they’ve placed with us as soon as possible, so I can certainly understand why you’d want to make sure your games are still on their way to you.  You’ve definitely come to the right place for assistance, and I’ll be happy to look into this order further, and offer any assistance I can.


For me to begin my research, I’ll ask that you send me a private message with the following information:


  • Your first and last name
  • Your phone number
  • Your email address
  • Your order number


This should be enough for me to begin my research.  As you can imagine, we’ll want to keep this sensitive information out of the public view of our forums, so be sure to use the blue “Private Message” button in my signature.


Looking forward to hearing from you,

SeanM|Social Media Specialist | Best Buy® Corporate
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