Add Product

Search Results:

New Member
Posts: 3
Registered: ‎05-12-2018

Game Key Lost

[ Edited ]

Well Hello there,


I bought State of Decay  but never activated it and don't know where to find my key.

The Problem is, I asked for my account to be deleted:

This is from the Email:

Best Buy Customer Care
Reference ID: {removed per forum guidelines}

My ID was: 

  • {removed per forum guidelines}


I did not know that I would need my account to get my key
Can you lookup the key for the game and the extra content ?
I can provide my creditcard number but not my phone number, as I used a random number and cant reacall it


Thanks Smiley Happy

New Member
Posts: 3
Registered: ‎05-12-2018

Re: Game Key Lost

[ Edited ]

ORDER # {removed per forum guidelines}

Date 05/12/18


Keys I need:

State of Decay 2 WindowsXbox One Digital
Model: 1111
SKU: 5901045


State of Decay 2 Survival Pack Preorder Bonus WindowsXbox One Digital
SKU: 6213705

Posts: 1,840
Topics: 92
Kudos: 296
Solutions: 98
Registered: ‎11-23-2018

Re: Game Key Lost

Hello, aslkjhslökjsdfl!


Thanks for reaching back out to us on our forum for support. I'm sure you've been looking forward to activating your game key, and I hate to hear you haven't been able to locate it. Have you tried checking the spam, junk, and any promotional folders in your email near the date you purchased this? Sometimes emails can be filtered there. 


If you're still in need of assistance, please send me a private message including your full name, email, and phone number. Although this purchase is from a few years ago, I'm happy to do what I can to help. You can find the blue option to message me to the right of my name below.



Allison|Social Media Specialist | Best Buy® Corporate
Give Kudos if you like this post or Accept as Solution if it answers your query!