Gaming Support

[HarleyDF150]

One of the reviewers said they cancelled their order, and then repurchased the game through Best Buy. They said that they got their code within 5 minutes.

[thekatekane]

Hey guys I just cancelled my order and re-ordered it and got my code in the e-mail. 

[swoll_tilley]

But then you lose your $10 preorder bonus.  Not a great option, and makes ZERO sense why those who preordered are still sitting here waiting while people that just bought the game are already playing it. 

[HarleyDF150]

Doesn't look like you do swoll_tilley. They are still advertising the $10 bonus with purchase according to Best Buy's website.

[Keen]

I canceled and reordered. Still got the $10 eGC.

[superman1180]

Well, I called and they stated there was a "system issue" preventing the codes from being sent. Read about cancelling and re-ordering working. This was strike 3 for me and Best Buy. Been a Platinum, Diamond, Gold Premium MyYourBestBuy member for years and they are failing on all accounts.

I cancelled my order, bought it from the Microsoft (a bit cheaper due to some Microsoft Reward points I had) and it's now installing. Looks like I'll be shopping for games elsewhere in the future.

Shame decent retailers are so hard to find....

[CollinJDM]

I reccommend that anyone who has preorder cancel and order elsewhere. Spoke to CS and they said there is an issue w/ their digital fullfilment that is causing this and would be at least 24 hours

[swoll_tilley]

Finally got mine.  Luckily I didn't have to go through the process of cancelling since I used a gift card and a reward certificate.  Not sure why this process has to be so frustrating, but it is the norm in my experience with preordering games through Best Buy.  

[michiganfan1000]

Just got mine. You have to wait a minute for the Premium version to be accessible though. Like...15 mins after getting the code. Otherwise, you'll only be downloading the gamepass or regular version.