Gaming Support

[madmeagen336]

My game shipped out late last night but there’s been no update on the steelbook (status is still listed as in progress, we’ll let you know when it ships) despite me getting an email on the 17th to review my preorder information that listed the steelbook release as today, the same as the game. Can anyone tell me when I can expect the steelbook to ship?

[Allison-BBY Social Media Specialist]

Hello, madmeagen336!

Thanks for reaching back out on our forum for support. I can understand wanting to follow up on your steelbook that hasn't shipped yet, as it's an important part of your order! I'm happy to look into this and help.

To start, please send me a private message including your full name, email, phone number, and order number. You can find the blue option to message me to the right of my name below.

Regards,

[madmeagen336]

Thank you for the response Allison. I’ve sent you a pm with all the information you asked for

[Allison-BBY Social Media Specialist]

Awesome!

Thank you for letting me know. I've located your private message to me and will be replying shortly. Please keep an eye on your inbox!

Happy to help,

[connord614]

I will be sending you my info as well. My steelbook has not shipped out and I placed my order awhile ago.

[connord614]

Allison,

I've PMed you with all the info for my order as well. If you can take a look into this issue for me, thank you!

[madmeagen336]

According to Allison the steelbooks are on back order and there’s no way of knowing when they’ll ship out. I checked to see if they had any in stock at a store near me (they didn’t) but if I opted for in store pickup it gave me an availability date of Saturday January 28 so take that for what it’s worth.