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New Member
Posts: 7
Registered: ‎10-21-2017

Fire Emblem preorder Nintendo Switch, Best Buy lost it.

Hello. 

 

We keep meeting like this.

 

I preordered this item in March of 2019.  Nintendo Collector's Editions are very hard to come by and always really limited, so I preordered it right away.

In June 2019, I moved from GA to NC.

 

I could not change my preorder pick up for this items online so the Raleigh store did it.  The item was confirmed to be in the Columbus, GA store.  The status changed from waiting for pick to ready to mail.

It promised delivery by Monday, yesterday, 8/5/19.

 

Today, I get off of the phone with your phone support and was told that the item is sold out, but Best Buy will offer me 10% off if you get another copy.  

 

This is beyond infuriating. I could have arranged for someone to pick it up.  Instead, I trusted in your process and now am unable to buy this at this price.  I will have to look into third party resellers.  

Why is this process so messed up?  Why is this simple shipment, something that even GameStop, the legendarily bad meme store, capable of this, but Best Buy cannot do?

 

The 10% off offer is the worst part.  Best Buy is offering 10% off of an item they do not have.

Awesome, why not make it 100% off?  I mean, you don't have it, right?

 

How can I get this item?

 

 

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Posts: 2,633
Topics: 32
Kudos: 95
Solutions: 133
Registered: ‎10-19-2017

Re: Fire Emblem preorder Nintendo Switch, Best Buy lost it.

Hello, vvn,

 

Thank you for reaching back out to us. I appreciate you reaching out to us regarding your pre-order. Let’s look into this for you. Please, send me a private message with your order number or Customer Service PIN, full name, phone number, and e-mail address. To send it, click on the blue button next to my signature. I look forward to hearing from you.

 

Regards,

Deysha|Social Media Specialist | Best Buy® Corporate
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New Member
Posts: 7
Registered: ‎10-21-2017

Re: Fire Emblem preorder Nintendo Switch, Best Buy lost it.

The outcome of this is disappointing.

I was offered $15.00 off of a copy I do not want, and would not order.

If I had just put out an ad in Craigslist asking for a stranger to mail the missing copy of my game to me, I would have a higher chance of having my item right now, than trusting in Best Buy's process. How is it that Best Buy is incapable of moving one item from one to store to another store? What do you do when military personnel move from one base to another? Do you lose all of those preorders too?

I have been a long time patron of this chain, but I will no longer be a patron of this chain. I will tell my family, my friends, my online game groups, my coworkers, and anyone that is buying anything that can come from this store, how it is a wrong choice to trust Best Buy. You may pay a little more (or maybe not), but at least it is unlikely that your item will vanish into thin air.
After I find another place to preorder Pokemon Shield, I will cancel that too.

Not only because my item literally disappeared from the Columbus, GA store and NO ONE can tell me what happened to it, but also because I was told it was sold out of Best Buy's inventory after it was sold out every where else. Best Buy told me it was sold out the day after it was supposed to have been delivered. I now have to pay around $140.00 dollars for this item from a third party seller.

This has been a monumentally terrible experience.

If any of you customers or potential customers are reading this, please be sure to buy it from GameStop, Fry's, PlayAsia, EB Games, or your local mom/pop shop because chances are, their integrity and ability to not lose merchandise will be better than Best Buy's.
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Posts: 2,633
Topics: 32
Kudos: 95
Solutions: 133
Registered: ‎10-19-2017

Re: Fire Emblem preorder Nintendo Switch, Best Buy lost it.

I understand where you’re coming from, vvn. While pre-ordering does not necessarily guarantee that you will receive an item on the day of release, we do our best to fulfill pre-orders as inventory becomes available prior to making the same item available to walk-in customers. To clarify, the game in question was not shipped from one store to the other.

 

Our pre-orders are not a guarantee of release day availability. It simply holds you a spot to be fulfilled as soon as we receive product from the manufacturer. In some instances, situations outside of our control can impact availability on release day, in which case, we will fulfill your order as soon as possible. In this situation, the manufacturer did not send enough copies to cover all pre-orders. I have documented this for you at a corporate level for internal review, as we take our customers feedback seriously, and rely on it to find ways to improve our processes. Let me know if you have any other questions.

 

Regards,

Deysha|Social Media Specialist | Best Buy® Corporate
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New Member
Posts: 7
Registered: ‎10-21-2017

Re: Fire Emblem preorder Nintendo Switch, Best Buy lost it.

It's very frustrating that you are not reading my messages.

My copy was in the Columbus, GA store ready for pick up. It was physically in that location. People could touch it. It was tangible.

The Raleigh store said it would be shipped. That item, the one in Columbus, GA would be shipped to me in NC.

It was not. It has gone missing.
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New Member
Posts: 7
Registered: ‎10-21-2017

Re: Fire Emblem preorder Nintendo Switch, Best Buy lost it.

And why is it, that no one can find this item?

How often to you lose merchandise that people have already paid for?
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Posts: 2,633
Topics: 32
Kudos: 95
Solutions: 133
Registered: ‎10-19-2017

Re: Fire Emblem preorder Nintendo Switch, Best Buy lost it.

I did reach out to the stores yesterday, and I am waiting on a response about that, vvn. I will reach back out to you via our previous private message conversation when I receive any further details.

 

Regards,

Deysha|Social Media Specialist | Best Buy® Corporate
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New Member
Posts: 7
Registered: ‎10-21-2017

Re: Fire Emblem preorder Nintendo Switch, Best Buy lost it.

Thank you very much.
Highlighted
Posts: 2,633
Topics: 32
Kudos: 95
Solutions: 133
Registered: ‎10-19-2017

Re: Fire Emblem preorder Nintendo Switch, Best Buy lost it.

You're very welcome, vvn! As soon as I hear back, I will message you.

 

Regards,

Deysha|Social Media Specialist | Best Buy® Corporate
Give Kudos if you like this post or Accept as Solution if it answers your query!