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Member
Posts: 20
Registered: ‎12-07-2021
Accepted Solution

Final Fantasy XIV: Endwalker Digital Code = 0

I pre-ordered Final Fantasy XIV: Endwalker on PC and when I received the email with the digital code on it just recently, it was plainly 0. It is also 0 in my digital download locker. 

New Member
Posts: 8
Registered: ‎12-07-2021

Re: Final Fantasy XIV: Endwalker Digital Code = 0

Just bumping as I have the same exact issue. Also, I didn't see anywhere saying if this was for mogstation or steam, if it is for steam I will have to refund it
Member
Posts: 20
Registered: ‎12-07-2021

Re: Final Fantasy XIV: Endwalker Digital Code = 0

The other email i received gave me instructions to download the steam client..

 

So if i dont own this game on steam (which i dont) and just have the client i got from mogstation, this code wont work anyway? I looked to see if i could refund it on the bb website but it gave me no option. Only said ready to download.

Trusted Member
Posts: 81
Registered: ‎11-05-2015

Bought a digital codes from your site for Endwalker and Endwalker Collectors ed, codes didn't work..

[ Edited ]

I recently bought 2 Pre-order digital games from your Website
Endwalker Collectors Edition {removed per forum guidelines} and Endwalker Standard Edition {removed per forum guidelines}.


I just received an email at 1:03 am 12/7/2021 that the game and code was ready for download.

 

I immediately logged on and checked my locker.

There is no registration/order code for the game, instead if just says "Key Code: 0" for both editions I purchased.


I need the Key-code to register the game to my account and gain access to it.

 

What is going on?

-Thank you.

New Member
Posts: 8
Registered: ‎12-07-2021

Re: Final Fantasy XIV: Endwalker Digital Code = 0

I know there are specific codes that work for steam and specific ones that work for mogstation, nothing on the bestbuy product page says anything about which one they are selling, but if you hit continue in your digital library it takes you to the mogstation page so I hope when they actually give the code it will be for that one.
Member
Posts: 20
Registered: ‎12-07-2021

Re: Final Fantasy XIV: Endwalker Digital Code = 0

Yeah thats what im hoping for. I dont know why best buy sent me an email to download steam. Im hoping for mogstation. first and foremost though, an answer to this issue. I built a new pc for the expansion and everything. Spent good money at the brick and mortar for the build too.

Trusted Member
Posts: 81
Registered: ‎11-05-2015

Re: Final Fantasy XIV: Endwalker Digital Code = 0

Same, even name my own topic!

New Member
Posts: 4
Registered: ‎10-24-2012

Re: Final Fantasy XIV: Endwalker Digital Code = 0

I got the exact same thing. Did any one even get an email or anything with a pre order code? Seems like best buy is the only retailer that managed to screw this up. I was on the phone with support for almost 2 hours and the person i was helping couldn't even pronounce pre order or final fantasy so I gave up on trying to get help

New Member
Posts: 6
Registered: ‎12-07-2021

Re: Final Fantasy XIV: Endwalker Digital Code = 0

Add me to the list of "0" key codes.  This is so weird.

Posts: 5,091
Topics: 55
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Solutions: 314
Registered: ‎11-29-2016

Re: Final Fantasy XIV: Endwalker Digital Code = 0

Good morning, everyone,

 

Welcome to our forums, and thank you for reaching out to us for assistance.  I know whenever I order my games digitally I expect them to be in my inbox as soon as possible, so it’s disappointing to hear there seems to be some issues with the codes you’ve received.

 

Please know I’ve contacted an internal support team for further insights on this matter and as soon as I have more information regarding these codes, I’ll update this thread accordingly.

 

Thank you,

SeanM|Social Media Specialist | Best Buy® Corporate
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