I've typed, erased, and retyped this about five times so far. I'm just not convinced it'll do any good.
About a month ago, I pre-ordered a product that was supposed to release tomorrow. I had been promised that this product would arrive on the release day. I had heard nothing to contradict this promise... until this morning. The email is time-stamped 3:02am (when nobody in their right mind is actually awake). Now, suddenly, my product is being delayed. No explanation, and to make matters worse, no option to cancel or change to store pickup. Customer service has offered nothing, and there's no way to contact anyone in Best Buy's Supply Chain to find out the cause of the delay on their end.
This is the worst-run operation I've encountered in a long time. There's no communication between Sales and the warehouse, and no help is offered to customers. Best Buy has my money, has my product, and I'm essentially being held hostage until some faceless, uncontactable warehouse finally decides to drop my package in a mailbox.
As someone who has worked on various levels of the supply chain over the past decade, this is unacceptable. A global corporation needs to learn to do better.
