Gaming Support

[virin]

Hi! I ordered the deluxe edition of Final Fantasy VII Remake and opted for it to be shipped to my house. My order says "Get it by Fri, April 10", but I know that there have understandably been a lot of shipping delays from other retailers. Will Best Buy actually be delivering on release day? Thank you!

[DesertLynx83]

Mine is set for pickup and, so far, haven't said it'll be delayed...but still a week to go, so a lot could change. I'm a bit nervous about that!

[androideagle19]

I would also like to know if there have been any updates on any potential shipping delays. I was hoping to see that mine had shipped already and constantly keep checking. If I don't hear soon I will definitely be ordering it digitally.

[Carlito_green]

Hello, so I pre-ordered this game and it's status is still delayed. But I got an email from Bestbuy that my previous email regarding that game is delayed was an error and the product will be availabe in 4/10/2020 for all customers. They also said that they'll provide a separate email with futher instructions when my item ships, but I still haven't received any news lately from Bestbuy. I'm a bit out of the loop of what's going on if I'm still getting it or not.

[Azuraracon]

Yeah im having some concerns as well. My order status has not changed from “Preordered” since I placed it on the 22nd

For the last couple days the website has also switched back and forth between letting me make changes to the order and not, which implies to me its not even being worked on

[Slinkinlip]

I would give it a little longer.

I pre-ordered Doom Eternal and I finally got the shipping confirmation on the day before release day. It arrived on release day.

I'm waiting for my shipping confirmation for Final Fantasy also.

[kraker14]

My order is still delayed as well, except I don’t remember seeing an email saying that it was an error and will still be released April 10th. I did call and talk to someone and they said everything was still good on their end and that is should be delivered by the 10th but it always makes me uneasy until I see that shipping email. So hopefully tomorrow.

[danforth]

I wouldn't panic. P5R didn't ship until the night before its release date and I still got it on time. If they say things are good on their end, you should be fine.

[Slinkinlip]

I received my shipping confirmation this morning

[SeanM-BBY Social Media Specialist · Accepted solution]

Good afternoon, everyone,

Welcome to our forums, and thank you for pre-ordering your copies of Final Fantasy VII Remake with us!  Easily one of the most anticipated games of the year, if not this console generation, I completely understand why you’d want to make sure you’re receiving your copies as soon as possible.

We do our best to make sure all pre-orders are delivered as close to release day as possible, and while we hit this mark a majority of the time, there can be instances where logistics or supply issues prevent us from making sure the game is in your hands, on release day.  Going forward, I recommend keeping an eye on your email inboxes for any updates to your orders, and I’m optimistic you’ll be able to play Final Fantasy VII Remake soon.

Thank you,