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New Member
Posts: 3
Registered: ‎03-13-2020

Re: Final Fantasy VII Remake Release Day Shipping

This is sad

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Posts: 22,341
Topics: 14,534
Kudos: 352
Blog Posts: 23
Solutions: 419
Registered: ‎10-10-2012

Re: Final Fantasy VII Remake Release Day Shipping

Hello everyone,

 

We've already provided our official responses to both shipping concerns of orders, along with the early release of Final Fantasy VII on another thread.

 

If your store is open for curbside service, and saying that they cannot sell today at 3pm local time, they are incorrect, and you'll need to speak to the management team for assistance.  We do not have the capacity to contact every store to reinforce a communication they've already received.

 

We are in unusual circumstances currently, and there are going to concerns that we are unable to solve for because of that.  At this time, I will be blocking any new replies to this thread, and any new threads will be removed as spam.

Bill|Senior Social Media Specialist | Best Buy® Corporate
Give Kudos if you like this post or Accept as Solution if it answers your query!
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New Member
Posts: 1
Registered: ‎04-09-2020

Final Fantasy 7 remake delayed shipping?

Anyone else get a notification from fed ex with a delivery for Monday? Mines used to say Friday 8pm. Seems like they just barely picked it up for shipping.
Best Buy website still says due to be delivered Friday tomorow.
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Contributor
Posts: 474
Registered: ‎09-03-2018

Re: Failures in both Customer Service and the Supply Chain

Perhaps you didn’t get the memo there is a pandemic causing not only supply issues but also slowdowns in shipping.
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New Member
Posts: 2
Registered: ‎04-09-2020

Final Fantasy 7 Remake in store pick up

I have just learned that all Best Buy stores within my area will be closed until further notice (including pick up). Unfortunately I am not able to change the preference of my order from pickup to delivery as it is too late.

How do I go about getting my copy of the game? Do I have to wait until the store is reopened?
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New Member
Posts: 2
Registered: ‎04-09-2020

Re: Final Fantasy 7 Remake in store pick up

So here’s an update:

Just received a email saying that the game is no longer in stock at my store and I must change the pick up location. When I go to change the pick up location I’m told that no stor within 250 miles has the game in stock.

I think I’m just going to cancel my order....
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New Member
Posts: 7
Registered: ‎03-10-2014

Re: Final Fantasy 7 Remake in store pick up

Mine was canceled too... i dont know where else to get a deluxe edition. looks like stores are not open. I am hoping its still avalible somehow... wishful thinking.