04-06-2020 02:53 PM
I guess I'll have to wait and see...My store just emailed me back and said...
04-07-2020 11:21 AM
04-07-2020 11:32 AM
04-07-2020 05:41 PM
We need more info and clarification. I've called 4 local stores in the San Diego county area: Mira Mesa, Mission Valley, Carmel Mountain, and San Marcos. All of them said they don't know about this early release event or the store managers are saying they aren't participating in the event.
Is the decision really made by a specific store manager and they have the option to ignore what Best Buy corporate is telling them to do by email or conference call?
04-07-2020 05:46 PM
While most things within a store are "at managers discretion" those things typically involve safety or customer satisfaction. It would make absolutely no sense for a manager to say they're not participating in the early release that is company wide unless their store closes prior to 3pm (which I don't know of any that do.)
The company goal is customer satisfaction and taking care of everyone during these times whether it's classroom essentials or video games to pass the time safely. If there's a store manager that says they're not willing to do the early launch and they're open between 3pm-6pm I would most certainly go above them and contact corporate via 1-888-BestBuy and let someone know to reach out to that stores General Manager. Someone with the attitude that they're not going to participate is probably someone that doesn't need to be running one of our stores (my opinion.)
04-07-2020 05:52 PM
Same here, i am in sacramento and all 3 stores told me they are not doing it and that they are only selling the game on april 10th, i called the 1888 number and a geeksquad member told me it was going to cehck it out and give me a call tomorrow, should i still show up at my store in elk grove on thursday at 3pm to pick up my game? if not then digital it is
04-07-2020 05:58 PM
Unfortunatley I don't have the pull to make something happen myself with a store that's not my own. But the item will literally be available for purchase even for people just pulling up to do a curbside purchase. Now some things may be different for California and New York areas, I can't speak completely for the different rules of different states, this is a crazy time where somethings may possibly not apply to certain areas or stores, but from what I've seen the early release program should still be active for any stores open at that time.