04-03-2020 01:38 PM
04-03-2020 02:20 PM - edited 04-03-2020 02:22 PM
To clarify, once your order is ready for pickup, you should receive an email with instructions on how to utilize our Curbside Pickup to get your copy of the game. There’s always the chance that email could get lost in the corners of your spam or junk folder, so if you’ve successfully pre-ordered a copy of Final Fantasy VII Remake for in-store pickup, and your store is still open on April 9, I recommend visiting the store holding your order between 3 p.m. and 6 p.m., with a valid ID, and your order number, and they should be able to assist.
Because these forums are designed for customers purchasing within Best Buy brick and mortar stores here in the U.S., or through BestBuy.com, I’ll be unable to speak to any promotions offered by Best Buy Canada. If you have any questions regarding your Best Buy Canada pre-order, their site can be found here.
04-03-2020 02:56 PM