03-31-2020 10:41 PM
03-31-2020 11:34 PM
04-01-2020 06:14 AM
04-01-2020 10:35 AM
Good morning, everyone,
Welcome to our Support Forums! As one of the most highly anticipated games of the year, I can certainly understand wanting to get your copies of the Final Fantasy VII Remake as soon as possible. I appreciate you all pre-ordering your copies with us, and connecting with us through our forums.
While Square Enix has announced they’ll be shipping Final Fantasy VII Remake early to Europe and Australia, this does not appear to have impacted the game’s release date here in North America. Should this change, your orders should be updated accordingly, so going forward, I recommend keeping an eye on your email inboxes for any changes to your orders.
|SeanM|Social Media Specialist | Best Buy® Corporate|
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04-01-2020 10:48 AM
04-01-2020 11:46 AM
Here is a thread on reddit where a N.A. package has been assessed duties and taxes. Meaning it has been processed through customs. meaning delivery release and delivery within the next few business days. If you check out some posts online, you WILL find that people accross N.A. already have or are awaiting their shipments which are in progress for the game.
S.E. did only specify EU and AUS in that post, however it seems they decided to release them all without letting anyone know.
I outlined in my previous post that several N.A. SE store orders have been SHIPPED. so, since it wouldn't take too long for you at best buy to confirm that this is true, can we assume you'll go ahead an release the game for us? some of us have only been waiting 23 years for this release!
Also please read all the responses in this Thread which is a live chat for reporting shipping and or delivery confirmations from around the world. Note several posts over the past few days confirming the N.A. shipping release from the SE store.
04-01-2020 11:49 AM
I've now preordered at a few different places, best buy had been my first choice. Best buy will be losing sales if they are the slowest shippers. We've been waiting to long for this game to have it delayed again now :/
04-01-2020 02:17 PM
You guys are getting upset with the wrong company. SE is the one letting other countries get it first. SE is the one sending out their copies to the US. No other company is doing this in the US. Amazon copies seem to likely be delayed due to them prioritizing essentials. People are questioning whether or not they'll even get their GameStop orders. Walmart, Target, and all other stores aren't releasing early. You're trying to bully Best Buy into releasing early, when you should be getting a hold of SE to voice your frustration. Unless they give the go-ahead, Best Buy is absolutely doing the right thing (and what every other major retailer in the US is doing). SE is handling this poorly, I agree, so complain to them, not the retailers who aren't supposed to break the street date.
04-01-2020 03:29 PM
I'm going to be canceling my pre-order with Best Buy soon if I don't get a confirmation they will be shipping out units early.
04-01-2020 04:04 PM