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Posts: 1
Registered: ‎03-05-2018

File not found

When I went to the digital library to download my Sid Meier's Civilization VI Digital Deluxe and clicked on the instructions button I get a file not found message. Please help.

Posts: 1,444
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Registered: ‎01-09-2017

Re: File not found

Greetings rondur,


Welcome to our forums! I’m sorry to hear that you’re experiencing issues with your digital download purchase. I can absolutely understand the frustration of purchasing digitally only to be met with errors. I would be more than happy to review your purchase and see if I can assist you correct this.


In order to keep your information secure, please send me a private message with your order number and the email address where that code should have been sent to. From there I should have enough to review this in greater detail.  I apologize for any trouble this may have caused and eagerly await to hear from you so I can assist you further!



Javier|Social Media Specialist | Best Buy® Corporate
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