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Posts: 1
Registered: ‎01-07-2021

File Not Found - Key Code 0

Hello, 

 

I had bought Final Fantasy VIII on January 4th and had received an email that my digital download was ready on that same day. When I go to click on the Download button in the digital library, it says "Not found" and the key code that is reflected in the digital library is 0. The email I received with the digital code also reflects 0 as well. 

 

After I calling numerous times and waiting multiple days, I was told that the "Codemaster" couldn't generate a code. 

 

What is the point of selling digital items if your "Codemaster" cannot generate the applicable codes?

Posts: 554
Topics: 29
Kudos: 104
Solutions: 37
Registered: ‎02-08-2019

Re: File Not Found - Key Code 0

Hey, balves93,

 

Thanks for reaching out to us about your digital code. I'm sorry to hear that this code was never received, I can imagine that was quite disappointing! 

 

We want to be providing thorough and efficient service, and I am sad to hear that this was not the case when you called several times to get support for your digital order. This doesn't sound like the service that we strive for, and we'd like to honor the information we provide.

 

Please send us a private message with your full name, email, phone number, and order number and I'd be happy to look into this and see what I can do to help.

 

Best,

 

Meg|Social Media Specialist | Best Buy® Corporate
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