Gaming Support

[Onlinekiller]

Hello so i was checking on my account on Far Cry since it close to coming out soon and notice it was Canceled for No Reason which I had with Pre order wiith Bday coupon which drop the price to $107.99. So there anyway re activate the order since the coupon Expire long time ago, since it was not my fault ?

[bobberuchi]

I believe it says on the b day coupon that it needs to be used before a certain time. 

If you used the coupon on a pre-order and you coupon has expired then it would cause your order to cancel.

I am not an employee of Best Buy. All opinions and comments are my own.

[Melissa-BBY Senior Social Media Specialist · Accepted solution]

Hello, Onlinekiller,

Allow me to wish you a belated Happy Birthday! Pre-ordering a new video is a great gift to yourself. I understand having the pre-order cancel unexpectedly like that would not be a welcome situation. 

I'd like to look into this with you to see what happened with the order and what options I may have to assist. Can you please send me a private message with your name, phone number, email address, and the order number? To send the message, you can simply use the button in my signature below. 

Sincerely,