12-01-2022 08:05 PM
I pre-ordered The Castillo Protocol and was promised Same Day delivery upon checkout. And I just checked tracking and FedEx Home Delivery was used as the service, rather than Expedited Shipping which has always been the case lately. Now waiting after release to get the item.
This misleading needs to stop and actually use the delivery service that is promised upon checkout.
12-02-2022 11:45 AM
12-02-2022 12:14 PM
Thank you for taking the time out of your day to contact us on our Forums. We always strive to provide the best customer service possible. Pre-orders are a big part of the gaming experience I don't like any delays myself so I can understand how you feel. I would like to see if I can assist you in any way. Do you think you could send me a private message with your name, phone number, order number, and email address? To send me a private message simply click on the message button in my signature.
|J.Ezra|Social Media Specialist | Best Buy® Corporate|
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