Gaming Support

[JoelJoel]

I pre-ordered The Castillo Protocol and was promised Same Day delivery upon checkout. And I just checked tracking and FedEx Home Delivery was used as the service, rather than Expedited Shipping which has always been the case lately. Now waiting after release to get the item.

This misleading needs to stop and actually use the delivery service that is promised upon checkout.

[JoelJoel]

Just to specify that by Expedited shipping I meant FedEx Express Saver which is typically the one they have always used for my pre-orders. I don't know why they dropped the ball with this one. I am getting it 2 days AFTER release which is unacceptable. From this point forward I will pre-order elsewhere.

[JEzra-BBY]

Hello, JoelJoel,

Thank you for taking the time out of your day to contact us on our Forums. We always strive to provide the best customer service possible. Pre-orders are a big part of the gaming experience I don't like any delays myself so I can understand how you feel. I would like to see if I can assist you in any way. Do you think you could send me a private message with your name, phone number, order number, and email address? To send me a private message simply click on the message button in my signature. 

Thanks,