06-16-2020 07:52 PM
So over a month ago I purchased the minecraft prepaid card through bestbuy's website because in the description & the back of the card says it includes a windows 10 minecraft code at redemption but I didn't get the option for the code so I contacted Mojang's customer support & the month goes by with no reply from them so I contact best buy's digital download department (on the phone because you can't contact them online) telling them this & they tell me to contact microsoft which after 3 hours Im still waiting to chat with so I look online to find out that promo is only applied to people who bought it before October 2018 & the checking the best buy website today the model number is MICROSOFT MINECRAFT 2017. I only bought the prepaid card to get both versions but I only got the java pc edition & in order to get the windows version I'd have to spend another 30 dollars.
06-16-2020 07:54 PM
06-16-2020 07:58 PM
Yeah but the java one can't play with playstation or xbox players
06-27-2020 11:36 AM
Welcome to our community forums. It's certainly strange to hear that you didn't receive all the items from this product description. I'd like to take a closer look at this to see what options we may have to help.
I'd like to begin by reviewing your purchase. Can you please send me a private message that includes your:
You can send me a private message by clicking the blue button at the end of this message. I'll keep an eye out for your response.
|AndrewB|Social Media Specialist | Best Buy® Corporate|
Give Kudos if you like this post or Accept as Solution if it answers your query!