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New Member
Posts: 2
Registered: ‎09-29-2017

FIFA 19 Preorder bonuses

I pre ordered FIFA 19 in-store and picked it up today and didn't receive a pre order bonus code for the in-game content or the $10 best buy certificate. When should expect to be emailed them? Please help
New Member
Posts: 1
Registered: ‎09-28-2018

Re: Fifa 19 preorder

I pre-ordered the hard copy of the game. Picked it up today. 

 

How long should I expect to wait until I receive the pre-sell offer digital download code? 

Visitor
Posts: 1
Registered: ‎09-28-2018

Re: FIFA 19 Preorder bonuses

email codes are sent midnight day of release! So if you don't get it tomorrow you should ask BBY again.

New Member
Posts: 1
Registered: ‎09-29-2018

Re: FIFA 19 Preorder bonuses

I did not received it either. I called BBY and they told me that they will only give pre-order bonuses to digital copies. Physical copies won't get it. What a fraud.

Regular Member
Posts: 33
Registered: ‎02-08-2016

Re: FIFA 19 Preorder bonuses

BBY mods,

 

I picked up my preorder in-store for my PS4 FIFA 19 copy and the preorder bonus code is not activating in-store.  Can somebody follow up with the corporate team to activate the codes to properly ensure they generate at the register?  This messes up everybody else in not getting their preorder bonus as they have in the past.

 

The SKU for the PS4 FIFA 19 preorder bonus code (ultimate team DLC) is 6260705.  My receipt from the register has the POB listed there but this time I noticed that the 12 digit PSN code did not generate and print out on the receipt and did not get emailed to me.  So the issue is the code is not getting created at the point of sale.  Please help.

 

Thank you!

Posts: 5,142
Topics: 76
Kudos: 408
Blog Posts: 13
Solutions: 445
Registered: ‎07-27-2015

Re: FIFA 19 Preorder bonuses

Hey Everyone –

 

Welcome to the forums and thanks for your pre-orders!

 

If you pre-ordered the Standard Edition of Fifa 19, then you should have received a pre-order bonus code via email, upon release. If you pre-ordered any other version of Fifa 19, you should not be expecting to receive a separate pre-order bonus code, as your versions pre-order incentives are included in-pack, or baked into your digital game code.

 

You can find more information about how these bonuses are issued on a weekly basis, here. If you’ve checked any spam or promotions folders you may have and are not able to locate you Standard Edition code email, please see the Game Codes Thread for next steps so we may assist in locating your code.

 

Regards,

Michael|Social Media Specialist | Best Buy® Corporate
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Regular Member
Posts: 33
Registered: ‎02-08-2016

Re: FIFA 19 Preorder bonuses

It doesn't address the in-store preorders.  There are customers that preorder and pick up in-store and don't do online orders.  That's the missing link in this process.  Best Buy has been able to correct the issue in the past before.  Can we get help to update and fix please?

New Member
Posts: 1
Registered: ‎10-09-2014

Re: FIFA 19 Preorder bonuses

I am in the same boat,  I preodered fifa instore and picked up the game on Friday the 28th.  I have yet to recieve anything from best buy.  I also ordered Forza 4 and picked up today.  And I am doubting I will be seeing that preorder bonus either.  What is going on with this mess?

Posts: 5,142
Topics: 76
Kudos: 408
Blog Posts: 13
Solutions: 445
Registered: ‎07-27-2015

Re: FIFA 19 Preorder bonuses

@David2922 and @scoe25 for this title, in-store pre-orders did not receive their bonus codes printed on their receipt. The steps in our Game Codes Thread apply to in-store pre-orders as well, so please follow the steps in that thread for assistance in receiving your codes.  

Michael|Social Media Specialist | Best Buy® Corporate
Give Kudos if you like this post or Accept as Solution if it answers your query!
New Member
Posts: 2
Registered: ‎09-29-2017

Re: FIFA 19 Preorder bonuses

@Michael-BBY I got my code by sending in a message. HOWEVER the question about the $10 best buy certificate was completely ignored. I've sent 3 messages in specifically about the $10. Is there someone better to contact about this?