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Regular Member
Posts: 33
Registered: ‎02-08-2016

Re: FIFA 19 Preorder bonuses

Understood but it just doesn't address the issue for everybody that's in the same boat. Not everybody even knows about the BBY forums. By asking everybody to send a PM via the codes thread, that leaves out other customers.

Best buy mods before used to just contact somebody in the back office to update the POS. From what i recall, it was an easy fix. Can you please send an email? Thanks in advance, Michael.
Posts: 5,142
Topics: 76
Kudos: 409
Blog Posts: 13
Solutions: 445
Registered: ‎07-27-2015

Re: FIFA 19 Preorder bonuses

@spburden the Gaming-BBY inbox is only intended for providing assistance with missing pre-order bonus codes, and are not able to assist with the Get $10 bonus. As detailed on our Get $10 page, you should receive your 500 point reward within 15-20 days of release. As we’re well outside of that period for Fifa 19, it is not expected that you should have received your points yet. Going forward, please keep an eye on your points history and balance for your credit.

 

@David2922 the action you’re referring to has already been performed. That said, there is always the chance for some orders to be missed by the system, so if you’re not able to locate your code email and wish to seek assistance with this via our forums, we ask that you follow the steps detailed in our Game Codes Thread so we may assist in locating your code.

Michael|Social Media Specialist | Best Buy® Corporate
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New Member
Posts: 3
Registered: ‎10-04-2018

Re: FIFA 19 Preorder bonuses

Hello everyone. Has anybody have an issue with not receiveing the UCL Player pack? I pre-ordered and got the Ultimate edition and received everything except for that. Contacted EA and Sony and they told me to contact Best Buy because I had a code that showed it was not a pre-order.
New Member
Posts: 6
Registered: ‎09-25-2018

Re: FIFA 19 Preorder bonuses

@happytorito I'm having the same issue. I did a pre order of the ultimate edition and yet they provided me with the wrong info. I instead got the ultimate post edition items and now appear to be ignoring my messages

https://help.ea.com/en/help/fifa/fifa-19/fifa-19-editions/
Member
Posts: 13
Registered: ‎09-01-2017

Re: FIFA 19 Preorder bonuses

The codes EA gave Best Buy for the Ultimate edition were all for the Post Launch version.  This means we all got 25 packs up front, but not the UCL player, or the 2 jumbo packs a week for 20 weeks.  There is nothing Best Buy can do, as the codes they received were wrong, and EA will not do anything to fix it.

New Member
Posts: 6
Registered: ‎09-25-2018

Re: FIFA 19 Preorder bonuses

So only bestbuy had this issue and they are not at fault?

 

If I buy a blue Nike shirt from Macy's and I receive a red Nike shirt from Macy's I'm not going to complain to Nike for giving them the wrong shirt. I'll complain to Macy's... so I think Best Buy is at fault here and not EA

New Member
Posts: 3
Registered: ‎10-04-2018

Re: FIFA 19 Preorder bonuses

Agreed. I understand that EA sent the wrong codes. That was a mistake but we bought the game from Best Buy so it is their responsibility to get with EA and fix the issue rather than say..."Oh well...sorry customers. Better luck next time." There is a reason I pre-ordered and I didn't get what was promised.

Member
Posts: 13
Registered: ‎09-01-2017

Re: FIFA 19 Preorder bonuses

So has anybody had this resolved? If so please share how you did it.

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New Member
Posts: 3
Registered: ‎10-04-2018

Re: FIFA 19 Preorder bonuses

I haven't gotten this resolved because Best Buy read my DM but never responded. Last time I buy a game from them. 

New Member
Posts: 6
Registered: ‎09-25-2018

Re: FIFA 19 Preorder bonuses

Still waiting for a reply as well, looks like we are going to get screwed