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New Member
Posts: 3
Registered: ‎06-22-2017

FFXV BB Exclusive Season Pass Codes Missing

Hi! I just purchased the Final Fantasy XV Best Buy Exclusive Edition that on the product itself states includes the game Season Pass (on the receipt). The games arrived, but I can't seem to find the Season Pass codes on the online receipt and the physical shipment did not include any kind of shipping receipt/invoice either. I am wondering if the codes are on the way, or do I have to go to a physical store to pick them up. Thank you.

New Member
Posts: 3
Registered: ‎11-26-2018

Re: FFXV BB Exclusive Season Pass Codes Missing

[ Edited ]

I have also encountered this problem. Picked the game up from the Best Buy website. The physical game box claims the DLC code for the season pass will be printed on my receipt, but it is not. I have checked my junk / spam e-mail folder, the packing slip and the order information page on my account. 

 

I contacted Best Buy support, was put on hold. Then hung up on. So I contacted them again... 

 

Now I was given a reference number and told someone would email me within 36 hours? The CS representative didn't seem to understand what downloadable content was or the nature of my issue. I asked them some followup questions but they made it very clear they were just giving me the generic answers. Exceptionally impersonal service and no progress toward resolving my issue. 

 

If there is a BB CS rep reading this, do please help!!! 

 

Here is my CS reference number: {removed per forum guidelines}

New Member
Posts: 5
Registered: ‎11-25-2018

Re: FFXV BB Exclusive Season Pass Codes Missing

Same issue.  I ordered online for in-store pick-up and didn't receive the code on anything.  I submitted a private message a couple of days ago with the requested info as stated in the pinned topic.

New Member
Posts: 3
Registered: ‎11-26-2018

Re: FFXV BB Exclusive Season Pass Codes Missing

Please update if you hear anything. I have yet to get a response from Best Buy regarding this issue. Tried to message the support link from the stickied page as well with no luck. Will call back customer service Friday if I havn't heard anything by then. 

New Member
Posts: 3
Registered: ‎11-26-2018

Re: FFXV BB Exclusive Season Pass Codes Missing

Just heard back from BB customer service via the private message link on these forums. They provided me a code and I should be all set!

Best of luck to each of you working this out!
New Member
Posts: 5
Registered: ‎11-25-2018

Re: FFXV BB Exclusive Season Pass Codes Missing

Good to hear. I'll keep an eye out for a reply.
New Member
Posts: 3
Registered: ‎06-22-2017

Re: FFXV BB Exclusive Season Pass Codes Missing

Good to hear. I am still waiting to hear back from Best Buy about this.
New Member
Posts: 5
Registered: ‎11-25-2018

Re: FFXV BB Exclusive Season Pass Codes Missing

I'm still waiting to hear back as well. I sent the message on the 25th, so hopefully they reply back soon.
Posts: 5,232
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Registered: ‎07-27-2015

Re: FFXV BB Exclusive Season Pass Codes Missing

Hey Everyone –

 

Welcome to the forums and thanks for buying our Exclusive Edition of this title. I’m sorry to hear you’ve not received the Season Pass that should have been included with this Edition, and will be happy to advise you moving forward.

 

If you’re not seeing a code printed on your receipt, or one that was emailed to you, please send a private message to the Gaming-BBY inbox with the following information so we may assist in locating your code.

 

Message SubjectGame Title & Platform
Message Body: Include...

  • Proof of purchase (Customer Service PIN from in-store receipt or BestBuy.com order #
  • Missing offer
  • Email address (the one you provided for the code)

 

Regards,

Michael|Social Media Specialist | Best Buy® Corporate
Give Kudos if you like this post or Accept as Solution if it answers your query!
New Member
Posts: 5
Registered: ‎11-25-2018

Re: FFXV BB Exclusive Season Pass Codes Missing

I just sent another PM to Gaming-BBY with my info.